Phase360 values and respects the privacy of the people we deal with. Phase360 is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal Information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
- name;
- postal, delivery or street address;
- email address;
- phone number.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your information?
We collect your personal information directly from you when you:
- interact with us over the phone;
- interact with us in person;
- interact with us online.
We may also collect your personal information from third parties, for example our payment processor when making online orders to confirm and validate order payment. Note: We never capture or store credit card information. This is handled by our payment processor.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- provide you with products, services or information that you request from us
- deliver to you a more personalised experience and service offering
- improve the quality of the services we offer
- internal administrative processes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- our third party payment processors (who may be located or have servers located overseas)
- website visitors, limited to the data you provide in relation to product reviews
How do we protect your personal information?
Phase360 will take reasonable steps to ensure that the personal information we we hold about you is kept confidential and secure, including by:
- having robust physical security of our premises and databases / records;
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, firewalls).
Online activity
Cookies
This website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the capability of the website to deliver services for you.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information. Login cookies last for a period of time, depending on the options you choose.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
If you leave a comment or review, the comment and its metadata are retained indefinitely.
How to access and correct your personal information
We will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us in writing via the details below:
Email: hello@phase360.com.au
Post: PO Box 7143, Redhead, NSW 2290
We endeavour to respond to all requests within 5 days.
You may also request to have all information we hold about you erased.
Embedded content and links to third party websites
This site may include embedded content (e.g. videos, images, articles, etc.) or links to other websites operated by third parties. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How to contact us
The contact us page on this website contains the up to date contact information and should be used if you have a question or concern in relation to the handling of your personal information or this Policy.